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Capacity Management

Curbit takes "order throttling" to the next level by controlling your omni-channel order flow.
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Curbit solves this by becoming your real-time operational source of truth.

By integrating with existing systems, Curbit brings visibility into:

  • Kitchen load and throughput
  • Order status and production timing
  • Labor pressure and station-level prep intensity
  • Pickup readiness and guest alerts
  • Feedback context to identify where breakdowns occur

All your platforms — from ordering to loyalty — becomes more accurate, more efficient, and more aligned with reality.

 

CURBIT ECOSYSTEM 2
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How Curbit Solves Kitchen Capacity Management

Curbit is the real-time intelligence layer that connects and enhances the systems restaurants already use — ordering platforms, POS systems, loyalty programs, delivery providers, labor tools, and more.

The result? Orders fall into the "Goldilocks Zone." 

While other technologies focus on transactions, Curbit focuses on what’s actually happening inside the kitchen — right now. By capturing and analyzing that real-time signal, Curbit helps restaurants orchestrate better decisions across every touchpoint of the guest journey and every layer of operations.

Retain Good Employees Longer

Curbit improves morale and productivity, making it easier to manage and retain a happier workforce.

Gain Better Guest Feedback

Consistent delivery quality strengthens your brand’s reputation, making loyalty campaigns more effective.

Financial Clarity & Cost Control

Access to precise data and insights facilitates better financial planning and budgeting. 

Hassle-free KDS Integrations

Rock-solid integrations means no disruption and sensitive information is protected.

Case Study: Smashburger

Curbit Information Sheet Final 082124
Streamlined operations making smoother workflows and reduced bottlenecks, leading to reduced stress on staff, more sales during busy times - and happy customers.

Smashburger identified four fundamental challenges that were negatively impacting digital operations and the guest experience:

1.  Absence of consistent brand-wide speed-of-service data.

2.  Frequent inaccurate promise times to guests.

3.  No live updates about order progress for customers.

4.  Absence of order throttling during peak hours.

1
Challenge
Can Curbit’s restaurant capacity management solution create a better meal delivery and takeout experience for Smashburger’s guests?
2
Solution
Using Curbit’s advanced real-time AI platform, Smashburger effectively addressed their operational challenges and significantly enriched the overall guest experience.
3
Results
Within 90 days, the locations utilizing the Curbit experience reported material improvements, as measured by A/B testing.

22%

Increase in Guest Repeat Rate

Demonstrating the effect of a more personalized and efficient experience on customer loyalty.

84%

Improvement in Time to Pickup (TTP)

Reduced food dwell times led to fewer orders needing to be remade due to loss of quality (observed but not directly calculated).

 

48%

Improvement Guest Sentiment Polarity

Based on post-order surveys conducted 30 minutes after order receipt, with a 14.8% response rate.

 

11%

Increase in Google Review Ratings

Directly correlating to the improved guest experience.

 

 

THE FINAL

Results

With rising off-premise orders, the lack of accurate, real-time communication between kitchen operations and guest regarding the progress of their order hurts revenue through reduced guest loyalty, less frequency, and lower online ratings.

Curbit’s real-time integration with Aloha kitchen, Olo, and it’s omni-channel communication channel with guests allowed it to coordinate workflow and order handoff at Smashburger. In short, Curbit provided the missing bridge between Smashburger kitchens and their digital guests.

The Smashburger case study offers a compelling testament to the transformative power of integrating Curbit’s intelligent technology into the dining experience. The substantial increase in repeat visits and guest sentiment highlights the efficacy of Curbit’s features.

By bridging the gap between digital operations and the physical kitchen, Curbit empowers restaurants to exceed guest expectations, fostering loyalty and optimizing overall performance.