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Capacity Management

Curbit takes "order throttling" to the next level by controlling your omni-channel order flow.
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How Curbit Solves Kitchen Capacity Management

Restaurant tech stacks are complex — and most systems don’t communicate well with each other.

What’s worse, they’re blind to what’s happening in the kitchen, which is where real-time guest experience is won or lost.

This leads to:

  • Missed quote times
  • Long wait windows
  • Confused delivery drivers
  • Frustrated staff and guests

Curbit is the real-time intelligence layer that connects and enhances the systems restaurants already use — ordering platforms, POS systems, loyalty programs, delivery providers, labor tools, and more.

While other technologies focus on transactions, Curbit focuses on what’s actually happening inside the kitchen — right now. By capturing and analyzing that real-time signal, Curbit helps restaurants orchestrate better decisions across every touchpoint of the guest journey and every layer of operations.

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Curbit solves this by becoming your real-time operational source of truth.

By integrating with existing systems, Curbit brings visibility into:

  • Kitchen load and throughput
  • Order status and production timing
  • Labor pressure and station-level prep intensity
  • Pickup readiness and guest alerts
  • Feedback context to identify where breakdowns occur

The result? Orders fall into the "Goldilocks Zone" where "happy handoffs" happy. 

All your platforms — from ordering to loyalty — becomes more accurate, more efficient, and more aligned with reality.

 

What We Power.

Curbit helps leading restaurant brands:

  • Quote order times with precision
  • Pace incoming orders to avoid bottlenecks
  • Trigger smarter guest communications
  • Predict when a guest or driver should arrive
  • Provide operations teams with real-time insights
  • Optimize labor deployment throughout the day

 

Ready to See Curbit in Action?

Let’s talk. We’ll show you how real-time intelligence can help your restaurant move faster, serve smarter, and operate with confidence.

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Retain Good Employees Longer

Curbit improves morale and productivity, making it easier to manage and retain a happier workforce.

Gain Better Guest Feedback

Consistent delivery quality strengthens your brand’s reputation, making loyalty campaigns more effective.

Financial Clarity & Cost Control

Access to precise data and insights facilitates better financial planning and budgeting. 

Hassle-free KDS Integrations

Rock-solid integrations means no disruption and sensitive information is protected.

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Streamlined operations making smoother workflows and reduced bottlenecks, leading to reduced stress on staff, more sales during busy times - and happy customers.

Case Study: Smashburger

Smashburger identified four fundamental challenges that were negatively impacting digital operations and the guest experience:

1.  Absence of consistent brand-wide speed-of-service data.

2.  Frequent inaccurate promise times to guests.

3.  No live updates about order progress for customers.

4.  Absence of order throttling during peak hours.

1
Challenge
Can Curbit’s restaurant capacity management solution create a better meal delivery and takeout experience for Smashburger’s guests?
2
Solution
Using Curbit’s advanced real-time AI platform, Smashburger effectively addressed their operational challenges and significantly enriched the overall guest experience.
3
Results
Within 90 days, the locations utilizing the Curbit experience reported material improvements, as measured by A/B testing.

22%

Increase in Guest Repeat Rate

Demonstrating the effect of a more personalized and efficient experience on customer loyalty.

84%

Improvement in Time to Pickup (TTP)

Reduced food dwell times led to fewer orders needing to be remade due to loss of quality (observed but not directly calculated).

 

48%

Improvement Guest Sentiment Polarity

Based on post-order surveys conducted 30 minutes after order receipt, with a 14.8% response rate.

 

11%

Increase in Google Review Ratings

Directly correlating to the improved guest experience.

 

 

THE FINAL

Results

With rising off-premise orders, the lack of accurate, real-time communication between kitchen operations and guest regarding the progress of their order hurts revenue through reduced guest loyalty, less frequency, and lower online ratings.

Curbit’s real-time integration with Aloha kitchen, Olo, and it’s omni-channel communication channel with guests allowed it to coordinate workflow and order handoff at Smashburger. In short, Curbit provided the missing bridge between Smashburger kitchens and their digital guests.

The Smashburger case study offers a compelling testament to the transformative power of integrating Curbit’s intelligent technology into the dining experience. The substantial increase in repeat visits and guest sentiment highlights the efficacy of Curbit’s features.

By bridging the gap between digital operations and the physical kitchen, Curbit empowers restaurants to exceed guest expectations, fostering loyalty and optimizing overall performance.