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The Intelligence Layer for Omnichannel Orders

Curbit provides a fully integrated solution that dynamically orchestrates digital order flow across takeout, delivery, and dine-in, ensuring maximum efficiency, profitability, and guest satisfaction.
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Orchestrating Order Flow for Maximum Throughput, Minimal Stress, and Happy Handoffs®

The surge in digital ordering has introduced new challenges for restaurant operations:

  • Static and inaccurate quote times.
  • Overloaded kitchens with unpredictable surges.
  • Bottlenecks during peak hours.
  • Guests arriving too early or too late.
  • Food and beverages losing quality before it’s served.

Curbit solves these challenges with AI-powered, real-time orchestration that transforms how restaurants manage order flow and customer arrivals without requiring any hardware or manual throttling.

CURBIT ECOSYSTEM 2
Intelligent Order Orchestration
Dynamically prioritizes and sequences digital orders using real-time kitchen capacity to keep your kitchen in a “flow state.”
  • Based on real-time kitchen conditions, not static logic.
  • Keeps orders within the Goldilocks Zone®.
  • Dramatically reduces wait times and increases satisfaction.
Smart Promise®
Deliver accurate, dynamic pickup times your guests and delivery drivers can trust.
  • Protects on-premise service during surges.
  • Increases digital throughput without sacrificing quality.
  • Reduces kitchen stress and eliminates unnecessary throttling.
Dynamic Messaging
Real-time guest communications via SMS minimizing calls and confusion.
  • Smart, proactive updates on order timing.
  • Precise instructions for handoff and arrival.
  • Reduces phone calls, lobby congestion, and staff disruption.
Real-Time Capacity Management
Say goodbye to static throttling. Curbit evaluates real-time order demand and throughput to:
  • Automatically flex or hold orders.
  • Extend lead times only when necessary.
  • Balance digital and on-prem volume with no manual intervention.
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How Curbit Solves Kitchen Capacity Management

Curbit is the real-time intelligence layer that connects and enhances the systems restaurants already use — ordering platforms, POS systems, loyalty programs, delivery providers, labor tools, and more.

The result? Orders fall into the "Goldilocks Zone." 

While other technologies focus on transactions, Curbit focuses on what’s actually happening inside the kitchen — right now. By capturing and analyzing that real-time signal, Curbit helps restaurants orchestrate better decisions across every touchpoint of the guest journey and every layer of operations.

Plug and Play Seamless Integrations

Curbit’s plug-and-play integration model is engineered to remove friction for your IT team.

We connect with your existing systems including POS, KDS, and online ordering platforms through secure, cloud-based APIs, eliminating the need for custom development, additional hardware, or disruptive implementation.

msft partner

100% cloud-based. No hardware required. Powered by Microsoft Azure for reliability and scale.

 

No Hardware Required

Curbit is 100% cloud-native. There’s no need for tablets, sensors, or on-premise devices. We integrate with what you already use.


System-Agnostic Design

Whether you’re running Toast, Brink, Aloha, Micros, or a proprietary stack, Curbit sits on top of your infrastructure without replacing or duplicating it.


API-Based Architecture

Our platform consumes and processes data via secure APIs from your POS, KDS, loyalty system, digital ordering platforms, and white-label providers.

KDS-Driven Intelligence

Curbit integrates deeply with your Kitchen Display System, pulling real-time prep status to drive Smart Promise®, order sequencing, and driver/guest messaging — all without disrupting expo flow.

 

Online Ordering Integrations

Curbit plugs into major online ordering systems to intercept digital orders, evaluate kitchen load, and assign accurate pickup/delivery times — before the ticket hits the kitchen.


Two-Way Communication Channels

We integrate with SMS providers (like Twilio) to send real-time updates to guests and drivers, enhancing transparency and reducing friction at pickup.


Smart Locker & Drive-Thru Sync

Curbit orchestrates food lockers and virtual drive-thrus by syncing handoff timing, locker availability, and guest arrival for automated and accurate service

Retain Good Employees Longer

Curbit improves morale and productivity, making it easier to manage and retain a happier workforce.

Gain Better Guest Feedback

Consistent delivery quality strengthens your brand’s reputation, making loyalty campaigns more effective.

Improve Financial Clarity & Cost Control

Access to precise data and insights facilitates better financial planning and budgeting. 

Enjoy Hassle-free Tech Integrations

Rock-solid integrations means no disruption and sensitive information is protected.

Case Study:

Smashburger identified four fundamental challenges that were negatively impacting digital operations and the guest experience:

1.  Absence of consistent brand-wide speed-of-service data.

2.  Frequent inaccurate promise times to guests.

3.  No live updates about order progress for customers.

4.  Absence of order throttling during peak hours.

Curbit streamlined operations making smoother workflows and reduced bottlenecks, leading to reduced stress on staff, more sales during busy times - and happy customers.
1
Challenge
Can Curbit’s restaurant capacity management solution create a better meal delivery and takeout experience for Smashburger’s guests?
2
Solution
Using Curbit’s advanced real-time AI platform, Smashburger effectively addressed their operational challenges and significantly enriched the overall guest experience.
3
Results
Within 90 days, the locations utilizing the Curbit experience reported material improvements, as measured by A/B testing.

22%

Increase in Guest Repeat Rate

Demonstrating the effect of a more personalized and efficient experience on customer loyalty.

84%

Improvement in Time to Pickup (TTP)

Reduced food dwell times led to fewer orders needing to be remade due to loss of quality (observed but not directly calculated).

 

48%

Improvement Guest Sentiment Polarity

Based on post-order surveys conducted 30 minutes after order receipt, with a 14.8% response rate.

 

11%

Increase in Google Review Ratings

Directly correlating to the improved guest experience.

 

 

Results

With rising off-premise orders, the lack of accurate, real-time communication between kitchen operations and guest regarding the progress of their order hurts revenue through reduced guest loyalty, less frequency, and lower online ratings.

Curbit’s real-time integration with Aloha kitchen, Olo, and it’s omni-channel communication channel with guests allowed it to coordinate workflow and order handoff at Smashburger. In short, Curbit provided the missing bridge between Smashburger kitchens and their digital guests.

The Smashburger case study offers a compelling testament to the transformative power of integrating Curbit’s intelligent technology into the dining experience. The substantial increase in repeat visits and guest sentiment highlights the efficacy of Curbit’s features.

By bridging the gap between digital operations and the physical kitchen, Curbit empowers restaurants to exceed guest expectations, fostering loyalty and optimizing overall performance.