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Curbit takes order throttling to the next level.
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Promises Kept

Streamlined operations making smoother workflows and reduced bottlenecks, leading to reduced stress on staff and more sales during busy times.

Retain Good Employees Longer

Curbit improves morale and productivity, making it easier to manage and retain a happy workforce.

Gain Better Guest Feedback

Consistent delivery quality strengthens your brand’s reputation, making loyalty campaigns more effective.

Financial Clarity & Cost Control

Access to precise data and insights, facilitating better financial planning and budgeting. 

Hassle-free Integrations

Rock-solid integrations means no disruption and sensitive information is protected.

The Restaurant Capacity Management Solution

Your kitchen’s personalized air-traffic controller

Utilize predictive ticket times to optimize your kitchen output and reduce strains on your operations teams.

  • AI-driven adjustments to kitchen output based on real-time order flow.
  • Achieves kitchen efficiency, fresher food delivery, and an enhanced customer experience.
  • Uses historical data and real-time insights to predict make times within 60 seconds.

Monitor order performance across all locations in real-time using advanced statistical analysis

Fine-tune your operations and product execution, ensuring optimal kitchen performance and guest sentiment.

  • Pinpoint roadblocks to achieve maximum throughput.
  • Assess kitchen efficiency both holistically and by individual station.
  • Utilize Kitchen Intelligence for enhanced data-driven efficiency analysis.

Guests and delivery drivers receive updates based on real-time order status and on-site conditions

Keep guests and drivers in the loop, enhancing satisfaction and loyalty.

  • Guests and drivers receive real-time updates on their order’s progress.
  • Consistent and reliable experiences boost repeat rates and revenue.
  • Significant reduction in discrepancies between expected and actual pick-up times.

Create a virtual revenue center independent of traditional drive-thru constraints

No physical infrastructure required, it seamlessly adapts to your diverse locations and design limitations.

  • Cut the queue of the traditional drive-thru with smart pickup times and instructions when to enter the drive-thru lane.
  • Transform parking lots into an “invisible lane” – a virtual drive-thru without physical construction.
  • Enable drive-thru or curbside service at any location, irrespective of design constraints.

Controlling the Flow: How it Works

how curbit works

Case Study: Smashburger

Smashburger identified four fundamental challenges that were negatively impacting digital operations and the guest experience:

1.  Absence of consistent brand-wide speed-of-service data.

2.  Frequent inaccurate promise times to guests.

3.  No live updates about order progress for customers.

4.  Absence of order throttling during peak hours.

1
Challenge
Can Curbit’s restaurant capacity management solution create a better meal delivery and takeout experience for Smashburger’s guests?
2
Solution
Using Curbit’s advanced real-time AI platform, Smashburger effectively addressed their operational challenges and significantly enriched the overall guest experience.
3
Results
Within 90 days, the locations utilizing the Curbit experience reported material improvements, as measured by A/B testing of a cohort of 31 stores with Curbit activated and 30 stores functioning as the control group

22%

Increase in Guest Repeat Rate

Demonstrating the effect of a more personalized and efficient experience on customer loyalty.

84%

Improvement in Time to Pickup (TTP)

Reduced food dwell times led to fewer orders needing to be remade due to loss of quality (observed but not directly calculated).

 

48%

Improvement Guest Sentiment Polarity

Based on post-order surveys conducted 30 minutes after order receipt, with a 14.8% response rate.

 

11%

Increase in Google Review Ratings

Directly correlating to the improved guest experience.

 

 

THE FINAL

Results

With rising off-premise orders, the lack of accurate, real-time communication between kitchen operations and guest regarding the progress of their order hurts revenue through reduced guest loyalty, less frequency, and lower online ratings.

Curbit’s real-time integration with Aloha kitchen, Olo, and it’s omni-channel communication channel with guests allowed it to coordinate workflow and order handoff at Smashburger. In short, Curbit provided the missing bridge between Smashburger kitchens and their digital guests.

The Smashburger case study offers a compelling testament to the transformative power of integrating Curbit’s intelligent technology into the dining experience. The substantial increase in repeat visits and guest sentiment highlights the efficacy of Curbit’s features.

By bridging the gap between digital operations and the physical kitchen, Curbit empowers restaurants to exceed guest expectations, fostering loyalty and optimizing overall performance.